FAQ Hub

We ship internationally to destinations available at checkout. Your order may be fulfilled from a US warehouse or from Hong Kong / China, depending on the item and stock availability. The dispatch location affects the estimated transit time.

We ship to over 200 countries and regions globally — US, Canada, Mexico, the UK, the EU, Australia, New Zealand, Japan, South Korea, Singapore, the Middle East and most of Southeast Asia. If your country shows at checkout, we ship there. A handful of remote regions or sanctioned territories may be excluded.

Yes — free worldwide standard shipping on orders of USD $99 or more. For orders under $99, the standard shipping fee is calculated at checkout based on destination, basket weight and courier availability.

Standard transit starts after dispatch: US orders sent from US stock usually take 2–5 business days; US orders sent from Hong Kong / China usually take 5–10 business days. Other destinations have different estimates in our shipping policy. These estimates exclude order processing and may be extended by customs, weather or remote-area routing.

In-stock items normally dispatch within 48 hours, subject to working days and local holidays. Processing time is separate from carrier transit time. Pre-order items follow the estimated dispatch schedule on the product page.

In-stock items are physically held in our warehouse and ship within 24–48 hours. Pre-order items are produced or shipped from the designer's studio after you place the order, and ship within the lead time stated on the product page (usually 1–4 weeks). The product page will clearly say "Pre-order" with the expected ship date.

Several reasons: it may be a pre-order or made-to-order designer piece; it may ship from a different warehouse (e.g. Hong Kong instead of LA); or you ordered multiple items and we're consolidating them. Any item with a longer lead time will say so on its product page.

Yes — as soon as your parcel is scanned by the carrier, we email you a tracking link. You can also log into your account → Orders to see the latest status anytime.

It can take 1–3 business days for the first carrier scan to appear after we generate the label. International parcels may also stay quiet for a few days while in transit between hubs. If your tracking hasn't moved for 7+ days, email info@chinasquad.com with your order number and we'll chase the carrier.

Yes — only if you contact us within 2 hours of placing the order, before it enters the warehouse queue. Email us ASAP with your order number and the new address. Once shipped, the address can no longer be changed.

Usually it's an incorrect / incomplete address, an uncollected pickup at the local point, or missing customs documents (rare, since we ship DDP). When this happens we'll email you to confirm a re-ship address (re-shipping fees may apply) or refund the order minus the original shipping cost.

First check with neighbours, your building reception, mailbox and any safe-drop spots — couriers sometimes leave parcels without ringing. Wait 48 hours, since "Delivered" is occasionally scanned in advance. If it still hasn't shown up, email us with your order number and shipping address and we'll open a missing-parcel investigation with the carrier.

Orders may ship from US stock or from Hong Kong / China, depending on the product and availability. For delivery to the US, standard transit is normally 2–5 business days from US stock or 5–10 business days from Hong Kong / China, after dispatch.

Where available, you can select paid DHL express at checkout. Typical transit is 2–4 business days after dispatch, separate from order processing or a pre-order wait. Availability and the upgrade price depend on the destination and items; checkout shows the available options. Customs and other carrier delays can extend transit.

For most standard orders, no signature is required. For high-value orders or express deliveries, the carrier may request a signature on delivery for security. If you'd like to waive or add the signature requirement, email us before the parcel ships.

Available cards, digital wallets and other payment methods are shown at checkout. Options can vary by country, currency, device and order eligibility. Please use the payment choices displayed for your order.

Use the payment methods shown at checkout for your order. The availability of PayPal, cards, Shop Pay and other options can vary by location, currency, device and eligibility.

If an installment option is available for your order, its payment schedule, eligibility requirements and any charges are shown at checkout. Approval and terms are determined by the payment provider.

Import duties are included for destinations and services offered on a DDP (Delivered Duty Paid) basis. Any separately payable taxes are shown at checkout before payment. US state or local sales tax, or other domestic VAT / GST where required, may apply separately: duties included does not mean all local taxes are included.

For a service offered on a DDP basis, import duties are included. Check the delivery and tax information at checkout for your destination. If a carrier requests an unexpected import-duty payment for a DDP shipment, contact us with the notice before paying so we can review it.

The three usual reasons are: the billing address doesn't match what your bank has on file; your bank has blocked an international or first-time foreign charge (a quick call to your bank usually fixes it); or the card has hit its limit / 3-D Secure approval wasn't completed. Try another card, or email us and we can send a secure pay-link.

Yes. We never see or store your full card number. Payments are processed by Shopify Payments / Stripe, which are PCI-DSS Level 1 certified — the same security standard used by major banks. The site is fully encrypted (HTTPS) at every step.

Discount codes must be applied at checkout — we can't add them retroactively to a placed order. If your code wasn't accepted, double-check the spelling, expiry date, and any minimum-spend conditions before retrying. Each order can use only one promo code.

Yes — use the currency switcher at the top right of the site to display prices in your preferred currency. Final charge will be the amount shown on the order summary; your bank may apply a small FX fee on conversion.

Your card or wallet is charged at the moment you place the order, so we can confirm payment and process shipping immediately. For pre-order items, you're still charged at checkout — that's what reserves the piece for you.

You'll receive an order confirmation email within a few minutes of checkout. If you don't see it, check your spam / promotions folder, then your account → Orders. If still missing after 2 hours, email us with the email address you used at checkout.

Yes — within 2 hours of placing the order, before the warehouse begins picking it. Email info@chinasquad.com with your order number ASAP. Once the order is processed, it can no longer be cancelled, but you can return it after delivery.

Within the same 2-hour window we can usually update your shipping address, contact details or swap a size. Item-for-item swaps depend on warehouse availability. Contact us as soon as you can — the sooner the better.

We can't add items to an existing order once it's submitted, because each order generates its own picking ticket. Place the new item as a separate order and email us — if it hasn't been processed yet, we'll do our best to combine the parcels and refund the second shipping fee.

Two main reasons: (1) items in your order ship from different warehouses (e.g. some from LA, some from Hong Kong); (2) one item is a pre-order with a later ship date, so we ship the in-stock items first so you don't have to wait. Each parcel has its own tracking number in your account.

Email info@chinasquad.com from the correct address with your order number, full name, and the wrong email you used. We'll update the order, re-send the confirmation, and re-link future tracking emails.

If your order has not shipped, contact us within the existing 2-hour order-change window and we will help where possible. After delivery, request an eligible return or a same-product size / color exchange within 14 calendar days, counting the delivery date as day 1. Eligibility, stock and applicable fees are explained in the returns policy.

Sometimes — if both orders were placed within a couple of hours of each other and neither has shipped yet. Email us right after placing the second order with both order numbers and we'll try to merge them and refund any duplicate shipping.

If part of your order was a pre-order or shipped from a different warehouse, we'll send the available items first instead of holding everything up. The remaining items follow in a separate parcel — at no extra charge.

Pre-order items are reserved for you but ship later, on the date listed on the product page. If your basket also contains in-stock items, by default we ship the in-stock pieces first. If you'd prefer everything to ship together, leave a note at checkout or email us after ordering.

Request eligible returns within 14 calendar days of delivery, with the delivery date counted as day 1. Items must be unworn, unwashed and complete with original tags and packaging. Personal-reason refunds to the original payment method have a 10% fee; store credit has no 10% fee and is valid for 3 years. Return postage and a possible $12 original free-shipping adjustment are separate. Exclusions and confirmed quality issues follow the returns policy.

Contact info@chinasquad.com within 14 calendar days of delivery, counting delivery as day 1, with your order number and reason. Obtain a Return Merchandise Authorization (RMA) and follow the assigned return address and label instructions before sending anything back.

Yes. Obtain an RMA before returning an item. Use only the address and instructions provided for your approved return; unannounced returns may be refused or delayed.

Follow the dispatch instructions supplied with your approved RMA and keep your shipping receipt and tracking number. The 14-calendar-day policy is the deadline to request an eligible return from delivery, not a promise that every return must arrive at our warehouse within that period.

Eligible items must be unworn, unwashed and in their original condition, with original tags and packaging. Check the product page and the exclusions in the returns policy before ordering. Bundles and sets must be returned in full.

Personal-reason exclusions include dispatched shoes and Luxury Collection items; pre-order or customized items once production, customization or sourcing has started; and intimates or cosmetics affected by the policy's hygiene restrictions. Final Sale items, gift cards and returns missing original tags or packaging are also excluded. Confirmed damaged, defective or incorrect items are handled under the quality-issue terms, subject to applicable consumer protection laws.

You may request an eligible exchange for a different size or color of the same product within 14 calendar days of delivery, subject to stock and return approval. Personal-reason exchanges incur $12 reshipping, including when Coverage was purchased. Coverage covers eligible return shipping only; without Coverage, return postage is also payable.

Exchanges are for a different size or color of the same product, subject to availability. For a different style, request an eligible refund or store credit and place a new order. The applicable return fees still apply.

For personal-reason returns, you pay return postage unless purchased Coverage covers that eligible return. Coverage covers return shipping only; it does not waive the $12 reshipping charge for a personal-reason exchange. Confirmed damaged, defective or incorrect items are handled under the quality-issue terms, with applicable return shipping covered by CHINASQUAD.

Original paid shipping is non-refundable for personal-reason returns. If an order originally qualified for free standard shipping at $99 and the retained merchandise falls below $99 after a personal-reason return, $12 is deducted for the original standard shipping. Confirmed quality or incorrect-item cases are handled under their separate policy terms.

After the return is received, inspected and approved, refunds are processed within 5–10 business days. Your payment provider may need additional time to show the funds. Personal-reason original-payment refunds have a 10% fee; store credit avoids that fee and is valid for 3 years. Approved exchanges depend on replacement stock and normal handling.

A return may be refused if the request is outside the eligibility window, it was sent without authorization, the item is excluded, or its condition, tags or packaging do not meet the policy. The 14-day window is for requesting an eligible return from delivery. Contact us with your RMA if you need help with return routing or tracking.

Contact info@chinasquad.com within 24 hours of delivery with your order number and one continuous, unedited video clearly showing the entire package, packing slip, affected item laid flat, size label and reported issue. Details must be visible for verification with our warehouse and designer brand. Refunds or compensation cannot be approved before verification is complete. Confirmed issues are resolved under the quality-issue policy; late claims may not be accepted, subject to applicable consumer protection laws.

For an incorrect item, use the same quality-issue process: contact info@chinasquad.com within 24 hours of delivery and provide one continuous, unedited video showing the entire package, packing slip, item laid flat, size label and reported issue. We verify the evidence with our warehouse and designer brand before approving a remedy. Confirmed cases are resolved under the returns policy; late claims may not be accepted, subject to applicable consumer protection laws.

Items must be returned with their original tags and packaging as required by the returns policy. Contact us before sending a return if anything is missing or damaged; missing tags or original packaging can make a personal-reason return ineligible.

Use the measurements and fit notes for the specific product. Compare garment measurements with a similar garment you own, or use your body measurements when the chart explicitly provides a body-size range. Check the units and measurement method; letter sizes alone are not reliable across brands.

Sizes vary by designer and product. There is no reliable universal Asian-to-US / EU conversion or automatic one-size-up rule for all CHINASQUAD items. Use the specific product's measurements, fit notes and chart.

Look for the product's Size Guide and any measurements in its description or product images. Available charts differ by item. If the measurements or measurement method you need are missing, contact us with the product link before ordering.

For tops and dresses, compare the listed bust / chest, shoulder, sleeve and length; for bottoms, check waist, hip, inseam and length where supplied. Use the product's stated measurement method and allow room appropriate to its intended fit. Do not assume a fixed allowance or that a flat width is a full circumference.

Compare both sizes with the product's measurements and intended fit. Do not automatically size down for fitted styles or size up for an already oversized design. If the chart does not resolve the choice, contact us with the product link, your measurements and preferred fit before ordering.

Yes — email info@chinasquad.com or use live chat with the product link, your height and weight, and the brands / sizes you usually wear. Our stylists will recommend the closest fit, usually within 24 hours.

Follow the labels on the specific chart. Garment measurements, flat widths and recommended body-size ranges are different and should not be used interchangeably. If the chart does not specify the method, contact us to confirm before choosing a size.

CHINASQUAD curates many independent Chinese designer labels, and each studio uses its own block patterns and grading rules. That's why an "M" from one brand may not equal an "M" from another. Always use the chart on the specific product page.

Fit varies by brand, style and size chart. Some pieces are fitted and others intentionally oversized, so we do not recommend a blanket size-up rule. Compare the measurements on the specific product page before ordering.

For fitted pieces, check all relevant bust, waist and hip measurements along with length and the product's fit notes. Do not rely on assumed fabric stretch. If any measurement is unclear or between sizes, contact us with the product link and your measurements before ordering.

CHINASQUAD curates luxury and contemporary Chinese designer fashion — ready-to-wear, outerwear, dresses, knitwear, accessories, and Hanfu-inspired pieces. We focus on independent designer labels that are hard to find outside Asia.

Yes. CHINASQUAD is a multi-brand retailer for Chinese designer labels, with international shipping to destinations available at checkout. Orders may be fulfilled from US stock or Hong Kong / China depending on availability.

CHINASQUAD offers Chinese designer fashion with international delivery to destinations available at checkout. Delivery services, any applicable shipping charges and separately payable taxes are shown before payment. Import duties are included where a DDP service is offered.

Yes — independent designers are at the heart of our edit. Our roster includes labels like 1JINN STUDIO and many other emerging and established Chinese designers. New brands are added throughout the year.

Yes. We carry contemporary Hanfu-inspired pieces and modern reinterpretations of traditional Chinese silhouettes — perfect for everyday wear, photoshoots, weddings, festivals or cultural events.

Absolutely — we have a wide selection of dresses suitable for birthdays, graduations, weddings, parties and other special occasions, from minimalist to statement-making designer pieces.

Yes — 100% authentic. Every item is sourced directly from the designer studio or their authorised distributor. We do not stock replicas or unauthorised resale items.

Many independent Chinese designers produce in small batches to limit waste and protect craftsmanship. Pre-orders let us reserve your size from the next production run, with a clear ship date listed on the product page.

Some pieces are restocked, others are seasonal one-offs. Click "Notify Me" on the product page and you'll get an email the moment your size returns. Our customer service team can also let you know if a restock is planned.

New designer drops land multiple times per week across the year, with bigger seasonal collections four times a year. Follow us on Instagram (@chinasquad_official_site) and subscribe to our email list to get drops first.

No — you can check out as a guest. We do recommend creating an account, though, because it lets you track orders, save addresses, manage returns and access exclusive member offers.

Three ways: email info@chinasquad.com, use the live chat bubble at the bottom-right of the site, or message us on WeChat at Chinasquad. Email is best for order issues; chat is best for quick product questions.

Include your order number, checkout email address and product name / SKU. For damaged, defective or incorrect items, contact us within 24 hours of delivery with the continuous, unedited video required by the returns policy. For sizing help, include the product link, your measurements and preferred fit.

Most emails are answered within 24 hours on business days. Service hours are Monday–Friday 11:00 AM – 11:00 PM (GMT+8). Weekend emails are answered the next Monday.

Yes — that's one of our favourite kinds of email. Send us the product link and your usual sizing details and our stylists will recommend the right size and pair pieces together for outfit ideas.

All policies live in the footer of the site: Order & Shipping, Returns & Exchanges, Payment & Pricing, Terms of Use, Terms of Purchase, Privacy Policy and FAQ. They're also accessible from the help-centre top bar at the top of any policy page.

Log into your account and click Orders for live status, or use the tracking link in your shipping confirmation email. If you checked out as a guest, the tracking link is in the order confirmation email.

Log into your account → Account Settings to update your email, password, default shipping addresses and marketing preferences. To change the email tied to your account or delete it entirely, email info@chinasquad.com from the registered address.