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LEGAL NOTICES
Privacy Policy Terms of Use Terms of Purchase
CHINASQUAD LLC (United States)  |  ORIGIN & FUTURE (Shenzhen) CULTURAL TECHNOLOGY CO., LTD. (China)

TERMS OF USE AND RETURN POLICY FOR ORDERS PLACED VIA THE CHINASQUAD WEBSITE & APP

Download PDF Effective immediately – Last updated on October 26, 2025.   |   For further information, please contact Client Services at info@chinasquad.com.

Table of Contents

  • Please Read Carefully.
  • 1. Authorized Users
  • 2. License to Use This Site
  • 3. Site Information and Products
  • 4. Prohibited Acts
  • 5. Copyrights
  • 6. Trademarks and Third-Party Trademarks
  • 7. Privacy Policy
  • 8. Testimonials
  • 9. Term
  • 10. Disclaimers
  • 11. Limitation of Liability
  • 12. Indemnity
  • 13. General

Applies to online orders placed via the CHINASQUAD website. Telephone orders are not accepted.

Please Read Carefully.

This Terms of Use Agreement (this “Agreement”) is a legal agreement between you and CHINASQUAD LLC (United States) and ORIGIN & FUTURE (Shenzhen) CULTURAL TECHNOLOGY CO., LTD. (China) (together, “CHINASQUAD,” “we,” “us,” or “our”) providing, among other things, the terms and conditions for your access to and use of the website https://www.chinasquad.com (the “Site”) and mobile application: CHINASQUAD (the "App"). Please read this Agreement carefully and print a copy for your records.

We may from time to time modify these terms of use and will post a copy of the amended Agreement at https://www.chinasquad.com. If you do not agree to, or cannot comply with this Agreement as amended, you should not use this Site. You will be deemed to have accepted this Agreement as amended if you continue to use this Site after any amendments are posted on this Site.

THIS AGREEMENT CONTAINS WARRANTY AND LIABILITY DISCLAIMERS. BY USING THIS SITE, YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT WITHOUT ANY RESERVATIONS, MODIFICATIONS, ADDITIONS, OR DELETIONS, AND WHETHER OR NOT YOU HAVE READ THEM. IF YOU DO NOT AGREE TO THE TERMS OF USE CONTAINED IN THIS AGREEMENT, YOU ARE NOT AUTHORIZED TO USE THIS SITE. YOU MAY BE DENIED ACCESS TO THE SITE WITH OR WITHOUT PRIOR NOTICE IF YOU FAIL TO COMPLY WITH ANY PROVISION OF THIS AGREEMENT.

1. Authorized Users

Age Requirement; Authority.

In order to use this Site, you must be at least of the age of majority in the jurisdiction in which you reside. You represent that (i) you have read and understood, and that you agree to be bound by this Agreement, and (ii) you are at least of such age of majority. If you do not agree to, or cannot comply with, any of these terms and conditions of this Agreement, please do not attempt to access or use this Site.

2. License to Use This Site

2.1 Grant of License.

We grant to you a limited, non-exclusive, non-transferable, personal, non-commercial license to access and use this Site. We reserve all right, title and interest not expressly granted under this license to the fullest extent possible under applicable laws. ANY USE OF THIS SITE NOT SPECIFICALLY PERMITTED UNDER THIS AGREEMENT IS STRICTLY PROHIBITED.

2.2 Restrictions.

You agree that you will not: (i) use this Site to reproduce copyrighted material; (ii) copy, store, edit, change, or prepare any derivative work of or alter in any way any of the content provided on this Site; or (iii) use this Site in any way that violates the terms of this Agreement.

3. Site Information and Products

3.1 Information.

We try to ensure that the information posted on this Site is correct and up-to-date. We reserve the right to change or make corrections to any of the information provided on this Site at any time and without any prior warning. We cannot, and do not, guarantee the correctness, precision, thoroughness or completeness of any of the information available on this Site, nor will we be liable for any inaccuracy or omission concerning any of the information provided on this Site.

3.2 Products.

CHINASQUAD products are sold exclusively through our official channels—this Site and verified client services. We ship to most countries and regions and may dispatch from partner warehouses in China, the United States, or the European Union. Prices shown for the United States are U.S. pricing; international duties/taxes may apply at checkout depending on destination. Purchases made through unauthorized resellers or third-party websites are made entirely at the risk of the purchaser, particularly with regard to the authenticity and warranty coverage of such items.

Return Policy (Online Orders). Unless otherwise indicated (e.g., personalized or final-sale items), items in new, unused, and saleable condition with original tags/packaging may be returned within seven (7) days of receipt after obtaining a return authorization from Client Services. Refunds to the original payment method incur a 10% restocking fee; refunds issued as CHINASQUAD store credit incur no restocking fee. Return shipping, duties, and taxes are your responsibility unless required by law. Items failing inspection may be refused and returned to you.

4. Prohibited Acts

By using this Site, you represent, warrant and covenant that you will not: (i) impersonate any person or entity or misrepresent your affiliation with any other person or entity; (ii) engage in spamming, flooding, or harvesting of email addresses or other personal information, spidering, “screen scraping,” “database scraping,” or any other activity with the purpose of obtaining a list of users or other information, or send chain letters or pyramid schemes via this Site; (iii) attempt to gain unauthorized access to other computer systems through this Site; (iv) transmit any viruses or any other disabling mechanisms; (v) use this Site for any illegal purpose, in violation of any applicable laws or regulations; (vi) engage in any internet activities that would violate the privacy rights of others; or (vii) attempt to penetrate security measures of this Site or obtain or bypass others’ passwords. You agree that you will not use this Site in any manner that could damage, disable, overburden, or impair this Site or interfere with any other party’s use and enjoyment of this Site.

5. Copyrights

As between you and us, you acknowledge that we own or have a license to all titles and copyrights in and to the content provided on this Site. All titles and intellectual property rights in and to the licensed content provided on this Site are the property of the respective content owners and may be protected by applicable copyright or other intellectual property laws and treaties, and subject to use restrictions under such laws or treaties.

6. Trademarks and Third-Party Trademarks

CHINASQUAD™ and associated marks, graphics, and logos (the “CHINASQUAD Trademarks”) are trademarks or service marks of CHINASQUAD or its affiliates. This Site may contain third-party trademarks, service marks, graphics, and logos. You are not granted any right or license with respect to the CHINASQUAD Trademarks or the trademarks of any third party.

7. Privacy Policy

CHINASQUAD’s personal information practices on this Site are governed by our Privacy Policy. Please review this policy and print a copy for your records: https://www.chinasquad.com/pages/privacy.

8. Testimonials

If you submit to us or post a testimonial, comment, review, suggestion, or any work of authorship (collectively a “Submission”) to us, including, without limitation, Submissions about our products or services, such Submission will not be confidential or secret and may be used by us in any manner. By submitting or sending a Submission to us, you: (i) represent and warrant that the Submission is original to you, that no other party has any rights thereto, and that any “moral rights” in such Submission have been waived; and (ii) grant us a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sublicensable right and license to use, reproduce, publish, distribute, display, translate, summarize, modify and adapt such Submission (in whole or part) and/or to incorporate it in other works in any form, media, or technology now known or later developed, in our sole discretion, with or without your name.

9. Term

This Agreement will remain effective until terminated by us.

10. Disclaimers

10.1

THIS SITE (INCLUDING ALL ITS CONTENT) IS PROVIDED TO YOU “AS IS”. ANY USE OF THIS SITE IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES AND CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, QUALITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. WE MAKE NO REPRESENTATION OR GUARANTEE AND PROVIDE NO WARRANTIES OR CONDITIONS THAT THIS SITE WILL BE FREE FROM LOSS, DESTRUCTION, DAMAGE, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND WE DISCLAIM ANY LIABILITY RELATING THERETO.

10.2

WE MAKE NO GUARANTEES, REPRESENTATIONS, OR WARRANTIES, AND PROVIDE NO CONDITIONS, THAT USE OR RESULT OF THE USE OF THIS SITE (INCLUDING ALL OF ITS CONTENT) IS OR WILL BE ACCURATE, RELIABLE, CURRENT, UNINTERRUPTED OR WITHOUT ERRORS. WITHOUT PRIOR NOTICE, WE MAY MODIFY, SUSPEND OR DISCONTINUE ANY ASPECT OR FEATURE OF THIS SITE OR YOUR USE OF THIS SITE. IF WE ELECT TO MODIFY, SUSPEND OR DISCONTINUE THIS SITE, WE WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY.

10.3

YOU ACKNOWLEDGE THAT YOUR SUBMISSION OF ANY INFORMATION TO US IS AT YOUR OWN RISK. WE DO NOT ASSUME ANY LIABILITY TO YOU WITH REGARD TO ANY LOSS OR LIABILITY RELATING TO SUCH INFORMATION IN ANY WAY.

10.4

SOME OF THE CONTENT AVAILABLE THROUGH THIS SITE MAY INCLUDE MATERIALS THAT BELONG TO THIRD PARTIES. YOU ACKNOWLEDGE THAT WE ASSUME NO RESPONSIBILITY FOR SUCH CONTENT.

11. Limitation of Liability

11.1

TO THE EXTENT PERMITTED BY THE APPLICABLE LAW OR JURISDICTION, IN NO EVENT WILL WE BE LIABLE TO YOU FOR INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, CORRUPTION OF FILES, LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS) EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US OR OTHERS WILL CREATE A WARRANTY AND NEITHER YOU NOR ANY THIRD PARTY MAY RELY ON ANY SUCH INFORMATION OR ADVICE. THIS EXCLUSION OF LIABILITY SHALL APPLY NOTWITHSTANDING THE BREACH OF A FUNDAMENTAL TERM OR CONDITION OF THIS AGREEMENT. THIS TERM MAY BE VOID, INAPPLICABLE OR UNENFORCEABLE IN WHOLE OR IN PART IN SOME JURISDICTIONS.

11.2

OUR ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY UNDER THIS AGREEMENT WILL BE LIMITED TO THE TOTAL AMOUNT PAID BY YOU TO CHINASQUAD FOR THE RELEVANT ORDER (AND IF NO PURCHASE WAS MADE, THEN ONE DOLLAR (US $1.00)).

12. Indemnity

YOU WILL INDEMNIFY AND HOLD US, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS AND LICENSORS HARMLESS WITH RESPECT TO ANY SUITS OR CLAIMS ARISING OUT OF: (I) YOUR BREACH OF THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO, ANY INFRINGEMENT BY YOU OF THE COPYRIGHTS OR INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY; OR (II) YOUR USE OR MISUSE OF THE SITE.

13. General

13.1

You will be responsible for providing the internet access and any other hardware or software necessary to access and use this Site.

13.2

This Site may present links to third-party websites not owned or operated by us. We are not responsible for the availability of these third-party sites or their contents. You agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with your use of or reliance on any content of any such third-party site. These links are provided for your convenience only. No endorsement of any third-party products, services or information is expressed or implied by any information, material, or content of any third party contained in, referred to, included on, or linked from or to this Site. Your use of such third party websites is subject to the terms and conditions of use and the privacy policies of such websites.

13.3

This Site is owned by us and is protected by applicable copyright laws and international treaty provisions. You will not sublicense, assign, or transfer the license granted to you under this Agreement. Any attempt to sublicense, assign, or transfer any of the rights, duties, or obligations in violation of the provisions of this Agreement is void.

13.4

If you know of, or suspect, copyright infringement, please contact us via info@chinasquad.com.

13.5

This Agreement will be governed by the laws of the State of New York and, where applicable, the laws of the People’s Republic of China. The exclusive jurisdiction for any claim, action or dispute with us or relating in any way to your use of this Site will be in the state and federal courts of the State of New York (venue: New York, NY) for U.S. customers, and the Shenzhen Nanshan People’s Court for international customers, as applicable. All parties waive their respective rights to a trial by jury to the extent permitted by law.

13.6

We may send notices to you with respect to your use of this Site by sending an email message to the email address listed in your account information, by sending a letter via mail to the contact address listed in your account information, or by posting a note on this Site when you access your account. Unless otherwise stated in the notices, the notices will become effective immediately.

13.7

No failure by us or you to exercise any rights, powers or remedies hereunder or any delay to do so will constitute a waiver of these rights, powers or remedies, and all waivers by us will be in writing. The single or partial exercise of a right, power or remedy will not prevent its subsequent exercise or the exercise of any other right, power or remedy.

13.8

The section headings are for convenience only and will not be used to interpret this Agreement.

13.9

Any provision of this Agreement which by its nature is intended to survive the termination of this Agreement will survive such termination.

13.10

General Contact Information. For questions regarding our products or this Site please contact Client Services at info@chinasquad.com.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND WILL BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT THIS AGREEMENT REPRESENTS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN YOU AND US AND THAT IT SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT, ORAL OR WRITTEN, AND ANY OTHER COMMUNICATION BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.

Table of Contents

  • Please Read Carefully.
  • 1. Authorized Users
  • 2. License to Use This Site
  • 3. Site Information and Products
  • 4. Prohibited Acts
  • 5. Copyrights
  • 6. Trademarks and Third-Party Trademarks
  • 7. Privacy Policy
  • 8. Testimonials
  • 9. Term
  • 10. Disclaimers
  • 11. Limitation of Liability
  • 12. Indemnity
  • 13. General

Applies to online orders placed via the CHINASQUAD website. Telephone orders are not accepted.

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SIZE GUIDE

CHINASQUAD places great importance on your sizing choice.

The size charts display sizes based on garment measurements. Use our measuring tips and refer to the charts below to determine your size.

Reminder: All sizes are garment measurements taken flat. A difference of 1–3 cm may occur due to manual measuring. We recommend comparing these values with a similar garment in your wardrobe.

All garments are produced in Asian sizing. For Asian customers, please select your usual size. For non-Asian customers, sizing may feel smaller — consider the garment’s nature (e.g., relaxed or fitted) and choose accordingly. For fitted styles, we recommend sizing up if in doubt.

    Shoulder: Distance between shoulder points.

    Bust: Measured horizontally 1 cm below the armhole.

    Waist: Measured flat at the narrowest point.

    Hip: Widest point across garment.

    Length: Shoulder point to hemline (tops/dresses) or waistband to hem (pants/skirts).

    Sleeve: Shoulder seam to sleeve opening; raglan from back neck point.

    Armhole: Vertical distance shoulder to armhole seam.

    Thigh: Flat width across thigh.

    Rise: Crotch seam to waistband top.

    Inseam: Crotch seam to hem (inside leg).

    Outseam: Waistband to hem (side seam).

    Leg Opening: Width across pant hem.

    B/W/H (Model): Bust / waist / hip for styling reference.

*These measurements are intended as a guide only. Fit may vary depending on fabric, design, and personal styling preference.

CONTACT US

Call Us +1 (689) CHINASQ
Monday – Friday, 8:00 AM – 5:00 PM (EST).
Please note: response times may vary. We usually reply within 15 minutes,
and no later than 24 hours.
Monday – Friday, 8:00 AM – 5:00 PM (EST).
Please note: response times may vary. We usually reply within 15 minutes,
and no later than 24 hours.

Saturday & Sunday: off-duty support only. Replies may be delayed and will be
responded to by Monday.
Message Us
Monday – Friday, 8:00 AM – 5:00 PM (EST).
Emails are typically responded to within 24 hours.

Saturday & Sunday: off-duty support only. Emails will be
responded to by Monday.
Do you need further assistance?
Get in Contact with Us
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★ Reviews

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165 reviews
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59
I
Faux Fur Collar Denim Jacket
Ingrid

Smells strongly of chemicals. The front pockets are also fake. At least the sizing was correct.

K
Ribbon Polo Tie-Up Sweater & Shorts Set
Kamil

Order was delivered promptly. Highly recommended!

K
Contrast Tie-Neck Polo Knit Set
Kamil

Fast shipping, amazing quality.Very happy with my purchase!

M
Thick Warm Faux Fur Hoodie Jacket
Mariam Ahmad
Cute Coat!!

This coat is so warm and stylish! The fur inside is thick and warm without being bulky. I definitely recommend this coat if you’re looking for a cute addition to your winter wardrobe!

A
Strawberry Natural Baroque Pearl Necklace
Anonymous
Love

Love it!!!

123