TERMS OF PURCHASE

All advertisements on the Site are invitations to purchase and not offers to sell. CHINASQUAD reserves the right, at its sole discretion, to accept or reject the order once the order form has been completed and submitted. Upon receiving your order, we will send an automatic confirmation email to the email address you provided at checkout. This email acknowledges receipt of your order but does not constitute acceptance. Likewise, a request to change or cancel an order is confirmed only when we reply to confirm it; an automatic acknowledgement of your request is not a confirmation. CHINASQUAD reserves the right to accept or decline your order at any time after receipt of the order, and we will notify you of our decision via the email provided in your order form. In-stock items are normally dispatched within 48 hours of order confirmation; this is processing time, not transit time. Pre-order items follow the estimated dispatch schedule shown on the product page or in your order summary. If you wish to cancel an order or change its details, contact us right away, for example by replying to your order confirmation email. Changes and cancellations are only possible before the order ships (in a split shipment, before the affected items ship), and pre-order items may not be cancelled once production or sourcing has started. Once you receive our shipping confirmation, we can no longer cancel, change, redirect or stop that shipment; eligible items can be returned after delivery under our Returns & Exchanges Policy. If we confirmed your cancellation and the order still ships, we will cover the return shipping and refund you in full. Nothing in this section limits any rights you have under applicable law that cannot lawfully be excluded.

2.1 The purchase of products on the Site is subject to availability. If any items are no longer available, CHINASQUAD will not fulfill your order, and you will not be charged for unavailable items. Availability may also be affected by order delays or logistical issues. In some cases, products may not be out of stock but have not yet been shipped. If this occurs, please contact us immediately, and we will issue a refund if necessary. The Site only ships products to addresses within the United States, Hong Kong, and other eligible countries. If the product is unavailable, we will notify you and provide alternative options.

2.2 Due to CHINASQUAD having only one global site, without separate country-specific sites, orders can be placed from any country. However, due to changes in logistics regulations, orders from some countries may not be shipped. This may be caused by uncontrollable factors such as international relations, war, natural disasters, and other force majeure events that may delay or prevent shipment. You may inquire with CHINASQUAD customer service in advance to check if shipping is possible. We will also reach out to check the specific stock and shipping conditions. However, CHINASQUAD has no obligation to proactively contact customers, and orders that are not proactively contacted will not hold CHINASQUAD responsible for delays, cancellations, or any additional compensation obligations.

Prices for items listed on the Site are subject to change without notice. Product prices, the payment currency, shipping charges and any applicable taxes are shown at checkout. Standard shipping is free on qualifying orders of USD 99 or more; paid express upgrades are separate. Import duties are included for destinations and shipping services offered on a Delivered Duty Paid (DDP) basis at checkout. Import duties are distinct from local sales taxes: applicable U.S. state or local sales tax may be calculated and added at checkout. If a destination or service is not eligible for DDP, any additional duty or tax information will be shown at checkout or clearly communicated before payment. Please review the final checkout total before paying.

When placing an order by card, your billing address must correspond to the address associated with your card. Payment methods, supported currencies and digital wallets vary by destination, device and payment provider; the options actually available for your order are shown at checkout. You authorize CHINASQUAD to charge the selected payment method for the checkout total. If your payment is declined by the issuer or payment provider, your order will not be processed and CHINASQUAD has no obligation to fulfill it. Your payment currency is shown at checkout. Your bank or payment provider may charge currency conversion or other processing fees.

Your order will be shipped to the eligible delivery address provided during checkout. CHINASQUAD dispatches from multiple warehouse locations, including the United States, Hong Kong and China, according to stock availability and logistics arrangements. An order for a U.S. customer may therefore ship from overseas.

Processing time and transit time are separate. In-stock orders are normally dispatched within 48 hours. Once the parcel is handed to the carrier, standard shipping to the United States typically takes 2–5 business days from U.S. stock or 5–10 business days from Hong Kong/China. Where available, the paid DHL Express option typically takes 2–4 business days after dispatch. DHL availability and price depend on the destination and items and are shown at checkout. These are estimates, not guaranteed arrival dates; pre-order production time, processing, customs delays and other carrier delays are not included in the transit estimates. See Order & Shipping for other destinations and full conditions.

Risk of loss transfers upon delivery, rather than when the parcel leaves our warehouse. Please contact us if a parcel has not arrived so that we can investigate with the carrier; a confirmed lost parcel will be handled under our shipping policy, including a replacement or refund as applicable. Tracking is available on the Site. Carrier charges may apply if you choose to receive SMS delivery notifications.

You must request a return or exchange for an eligible item within fourteen (14) calendar days of delivery, counted from the carrier's delivered scan with the delivery date as day 1. Items must be in saleable, unworn and unused condition with their original tags, packaging and proof of purchase. Obtain return authorization before sending anything back. Final Sale items and other excluded categories are not eligible for personal-reason returns or exchanges; the full exclusions and procedure are set out in our Returns & Exchanges Policy.

For an approved personal-reason return, a refund to the original payment method is subject to a 10% processing fee on the amount paid for the returned items. No separate customs-duty or import-tax deduction is added. Store Credit has no 10% processing fee and is valid for 3 years. Original paid shipping is non-refundable. If an order originally received free standard shipping at USD 99 or more and the value of the items kept after a personal-reason return falls below USD 99, USD 12 is deducted for the original standard shipping.

Coverage covers only eligible return shipping. A personal-reason exchange still incurs a USD 12 reshipping charge, even when Coverage was purchased. Without Coverage, the customer pays the applicable return shipping or return-label charge. Coverage does not waive the 10% original-payment refund fee, the USD 12 exchange reshipping charge or an applicable original free-shipping deduction. Please check the full policy for Coverage eligibility and exclusions.

For a damaged, defective or incorrect item, contact us within 24 hours of delivery and provide one continuous, unedited video showing the entire package, packing slip, the affected item laid flat, its size label and the reported issue clearly. We verify the evidence with the warehouse and designer brand before determining the resolution; refunds or compensation are not issued before verification is complete. Confirmed issues are handled under the quality-issue terms, with applicable return shipping covered and no 10% processing fee. Late claims may not be accepted, subject to applicable consumer protection laws. These requirements do not limit rights provided by applicable consumer protection laws.

Approved refunds are processed within 5–10 business days after the returned item is inspected and the refund is approved; your payment provider may take additional time to post the credit. Exchanges are arranged after approval and are subject to stock availability. Beauty products eligible for return must remain unused in their original packaging, and perfume packaging must remain sealed. See the Returns & Exchanges Policy for complete conditions.

You are responsible for the security of your account and password. CHINASQUAD is not liable for any damages or expenses arising from unauthorized use of your password or account. Please keep your login details confidential. You must notify CHINASQUAD immediately if you suspect any unauthorized use of your account.

CHINASQUAD’s personal information practices are governed by our Privacy Policy, which can be found at Privacy Policy. Please review the Privacy Policy and print a copy for your records. We do not share personal data with third parties without your consent, except as required by law. Your privacy is important to us, and we strive to protect your data at all times.

CHINASQUAD may modify these Terms of Purchase at any time and will provide notice through the website or email communication to the email address associated with your account. If any substantial changes are made, we will inform you via email or a notice on the Site.

To the fullest extent permitted by law, CHINASQUAD is not liable for any indirect, incidental, or consequential damages arising from your purchase, use, or misuse of any products purchased on this Site, whether arising from breach of contract, tort (including negligence), or otherwise. Our liability is limited to the total amount paid for the specific order or product in question.

This Agreement is governed by the laws of the State of New York. Any disputes related to your use of the Site or your purchase will be resolved in the state and federal courts in the State of New York.

These Terms of Purchase, together with your purchase order or invoice, constitute the entire agreement between you and CHINASQUAD regarding any purchase made through the Site. Any provision that becomes invalid or unenforceable will not affect the validity of the remaining provisions of this Agreement. CHINASQUAD reserves the right to modify or terminate these terms at any time.

CHINASQUAD limits the quantity of certain products that can be purchased to ensure better availability. These limits include, but are not limited to, limits on leather goods, shoes, perfumes, and ready-to-wear items. In case of non-compliance, we may refuse orders or transactions for up to two years from your last purchase.