Order & delivery
About order
We are committed to providing users with the most efficient service
All orders will be processed within 24 hours, it can't be cancelled after being accepted by warehouse.
Order processing time may be shorter on business days, but slight delays may occur during weekends and holidays.
Based on your order contents, shipping address, and inventory availability, we will select the most suitable warehouse for dispatching your order. Typically, your order will be shipped within 2-3 business days after payment confirmation. However, please note that actual delivery times may vary due to different shipping times and customs clearance processes in different regions.
Formal orders will be shipped within 2-3 days from our warehouse（Depending on the stock）.
Pre-sale order will be shipped 7-15 days (as the case may be).
About delivery
We will choose the quality express service
All orders will be sent through USPS Priority.
CHINASQUAD Warehouse Locations:
To better serve our global customers, our warehouses are located in the following regions:
- United States: California, Texas, New York
- China: Hong Kong
The delivery time varies according to different regions (3-7days).
- In case of extreme weather or any force majeure logistics company caused by delayed delivery of your order, no refund will be accepted.
- If the address was filled in incorrectly, refund or reissue request will not be accepted.
- If the package is not found due to unknown reasons, please contact USPS to report the loss of the package.
If you have any questions or need assistance with your order, please feel free to contact our customer service team. We are committed to providing you with satisfactory solutions
Email: service@Chinasquad.com, or contact our Wechat service: Chinasquad
We will reply ASAP.