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In-stock items normally dispatch within 48 hours; pre-orders follow the schedule shown for the product. Transit starts after dispatch: U.S. standard delivery typically takes 2–5 business days from U.S. stock or 5–10 from Hong Kong/China. Optional paid DHL Express typically takes 2–4 business days after dispatch. Processing, customs and other delays are additional. Services and charges depend on the item and destination and are shown at checkout. See shipping details.

For eligible items, request a return or exchange within 14 calendar days from delivery; delivery day is day 1. Personal-reason refunds to the original payment method have a 10% fee; store credit avoids this fee. Personal-reason exchanges have a US$12 reshipping fee, including with Coverage. Coverage covers eligible return shipping only. Return postage and a US$12 original free-shipping deduction may also apply. Final Sale, shoes, Luxury and specified pre-orders have exclusions. Check eligibility, fees and the full policy.

If your item arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery and provide one continuous, unedited video clearly showing the entire package, packing slip, affected item laid flat, size label, and the reported issue. All details must be clearly visible for verification with our warehouse and designer brand. Refunds or compensation cannot be approved until verification is complete. Confirmed issues will be resolved accordingly. Claims submitted after 24 hours may not be accepted, subject to applicable consumer protection laws.

Import duties are included where DDP service is offered. Shipping charges and any separately payable taxes are shown at checkout. U.S. state/local sales tax or other domestic taxes may apply separately; duty-inclusive does not mean all taxes are included. View shipping and tax details.

Contact us if you have any questions about your destination.

• Orders & delivery
• Returns & refunds
• Duties & other fees